Frequently Asked Questions
Check out these questions below. Can't find your answer? Contact Us.
Delivery & Return
When will my order be delivered?
We offer worldwide delivery within 6-7 business days. Once your order has been placed, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.
Should you experience any delays or have further questions, feel free to contact our customer support team support@rootsthebrand.com
How much is shipping?
We offer free shipping on all orders! The total you see is the total you pay. No hidden costs, no shipping fees :)
Can I track my order?
Yes! You can track your order anytime using our Track & Trace page. The tracking link and details will be included in your confirmation email once your order has been processed.
If you can’t find your confirmation email, check your spam folder or contact our customer support team for assistance.
How do I return my order?
You can return your order within 30 days of purchase. For details about returns see 'Warranty & Return Policy' page.
Payment
What payment methods do you accept?
We accept all major payment providers!
What currency will I be charged in?
Right
Warranty
How long does it take to get my money back?
Once we have received and reviewed your returned product, we will refund the money within 14 days.
30 DAY MONEY BACK WARRANTY
Defect product, or not satisfied? Those things happen sometimes... But don't worry! Send us an email within 30 days of purchase and we'll refund your money.